Frequently Asked Questions

  • We are a “to the trade” only business. Please apply here: Trade Application or Contact Us and we will direct you to your nearest retailer.

  • We do not currently have a minimum order.

  • In Stock items ship out within two business days of order.

    Backordered items are on a per case basis and usually ship within two weeks.

    Custom orders vary. Please Contact Us and we will work with you to make it happen.

  • We accept returns in original packaging within a 30 day window.

    Buyer is responsible for return shipping + 25% restocking fee.

  • We are happy to send a sample for you to inspect before placing an order. Please Contact Us to request a sample.

Shipping

  • We ship via FedEx and provide tracking.

    If you are in the Atlanta Metro area we deliver with a local courier.

    Custom (rush) shipping is available upon request. Please Contact Us and we will provide a quote for a customized shipping solution.

  • We will do our best to accommodate these requests.

    Changes in service are not guaranteed and may incur additional charges. These charges are the responsibility of the client.

  • Refused shipments are treated as a returned item. The buyer is responsible for the shipping cost back to our warehouse and will be charged a 25% restocking fee.

  • We are happy to ship direct to your client at no additional charge. Shipments contain only the packing list - no pricing will be included.

  • In the unfortunate event of damage please Contact Us immediately so we can work together to remedy the situation. Please send us photos of the damaged package before opening and then photos of the damaged product.

    Damage claims will only be honored if we are notified within two days with photos of the occurrence.